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It’s a nice facility but it was very over priced for the service!

Great service. Great people

Well done Woodhouse Team! Spenser & Gabe always take great care of me and provide an awesome experience.

Fast and easy

Great service! Great communication. Bought a used car from this location and they have been great to work with even 2 years later!

Buying a car is like going to the DMV or the dentist - Not one of my favorite things to do. But Everyone on the team here made the process seamless and easy.

Never disappoint - quality service, fast and clean environment.

Best customer service I have ever received in a dealership service department! They really went above and beyond! I will only be taking my car to this location for all future needs!

My husband and I purchased our new Hyundai Tucson in August. We were fortunate to meet Jose Toledo as we came in the door. Jose was very helpful in our search since we weren’t exactly sure what we wanted and needed to stay within our budget. Jose was very knowledgeable and so easy to work with from the start of our search through the entire purchasing process. I will definitely recommend Jose and Woodhouse Hyundai to family and friends.

Today Mason from wood house place Omaha helped me

My biggest complaint is the recommended services when getting oil changes, they try to sell things that I have already purchased and that don't even apply to my car. I have complained about this several times to the service Manager, but he always has an excuse. Be ware!

My wife and I are very pleased with our new Hyundai Tucson, and the purchase experience was excellent overall. Dezmond Harris, our salesperson, was terrific in every way. He was knowledgeable and personable, and he handled the negotiations in a very professional manner. He also did a great job of explaining our new SUV's features when we took delivery. Woodhouse Place Hyundai has a large inventory of new cars.

Spencer kept me informed as to the progress of my repair and was instrumental in helping me keep my cost low. I appreciated his helpful, easygoing nature.

I let them know just what I was looking for and they found a car that was better than that, and it was at a great price, I felt very taken care of, they are the best when you need just the right car!!

It was a great experience and they did a great job and right on time !!

We had such a great car-buying experience at Woodhouse Mazda from start to finish! Diego, our salesman, was incredibly knowledgeable, down-to-earth, and accommodating. His expertise made our decision to purchase smooth, reaffirming, and hassle free!! If you’re thinking about a Mazda … this is your place!! Don’t think twice, and tell Diego we sent you!!

Desmond was absolutely the best! We feel lucky that we got him as our salesman. Desmond was kind, extremely personable & he knew the vehicle. Woodhouse is extremely lucky to have him. I would 100% tell everyone to go to Woodhouse Hyundai and ask for Desmond! Everything was super quick and we appreciated this very much. When you told Desmond what you wanted and what you didn’t want he was exceptionally respectful.

I had to take my car in 3 times for items under warranty, the problem is still not fixed.

(Translated by Google) Excellent service (Original) Excelente servicio

A+ all the way. RJ, Brandon and the team at Woodhouse were awesome to work with. Process was seamless getting our trade in reviewed, loan application and approval. It cold not have been any easier. The service as always was top notch and the sales team was very responsive to any questions we had. We have done plenty of business with them before and will continue to keep coming back whenever we are in the market for a new vehicle.

Clear coat added to my car. Everything was great.

Awesome experience working with Jeremy at Woodhouse Place Hyundai.

We leased a new 2026 Hyundai Palisade from Woodhouse Place Hyundai. After delivery, we discovered multiple areas of body damage that had not been disclosed before the lease was completed. We notified Woodhouse immediately, provided photographs and written notice, and later returned to the dealership in person. We repeatedly requested a straightforward resolution: repair the vehicle without shifting additional mileage, expense, diminished value, excess-wear exposure, or end-of-lease responsibility to us. Woodhouse would not arrange repairs locally in Denver and instead proposed returning the vehicle to Omaha. We initially agreed based on our understanding that the vehicle would be transported and that ... Read More

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Google - Aug 25, 2026

We leased a new 2026 Hyundai Palisade from Woodhouse Place Hyundai. After delivery, we discovered multiple areas of body damage that had not been disclosed before the lease was completed. We notified Woodhouse immediately, provided photographs and written notice, and later returned to the dealership in person. We repeatedly requested a straightforward resolution: repair the vehicle without shifting additional mileage, expense, diminished value, excess-wear exposure, or end-of-lease responsibility to us. Woodhouse would not arrange repairs locally in Denver and instead proposed returning the vehicle to Omaha. We initially agreed based on our understanding that the vehicle would be transported and that a comparable loaner would be provided. We later learned that Woodhouse intended to have the Palisade driven approximately 1,200 miles round trip. We declined because that would add substantial mileage to our leased vehicle solely to correct damage that existed before delivery. We have also requested written confirmation that the damage preceded delivery and that we will not be held responsible for the damage, repairs, diminished value, or lease-end charges. We have not received that protection or a completed resolution. We leased a new vehicle with the reasonable expectation that it would be delivered in new, undamaged condition. Unfortunately, weeks of communication have still not produced a resolution that restores the vehicle without transferring part of the burden to us.

Very friendly and nice in service depth. I didn't have to wait for shuttle ride and had a very nice friendly driver.

I recently purchased my Tucson from Woodhouse. Mason was awesome. The process was so easy compared to previous experiences. Everyone was amazing and very professional. I'm pleased with the entire experience. Thank you Mason!

Update: I checked my lug nuts today. Not surprisingly, they were all tight. Telling me that alloy wheels were the reason why I was missing a lug nut is patently false. It was another disingenuous attempt to shift responsibility to the customer. It harkens back to when you had to fill your tires with nitrogen forgetting that air is made up mostly of nitrogen. These service departments aren't looking to form a relationship with their customers. They are looking to take advantage of them. The service department is horrible. This seems to be a trend across dealer service departments. ... Read More

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Google - Aug 19, 2026

Update: I checked my lug nuts today. Not surprisingly, they were all tight. Telling me that alloy wheels were the reason why I was missing a lug nut is patently false. It was another disingenuous attempt to shift responsibility to the customer. It harkens back to when you had to fill your tires with nitrogen forgetting that air is made up mostly of nitrogen. These service departments aren't looking to form a relationship with their customers. They are looking to take advantage of them. The service department is horrible. This seems to be a trend across dealer service departments. My vehicle had around 20k miles when a tire pressure sensor went out. Of note, I have never had a TPS go out on a vehicle especially one that isn't two years old. I raise a concern that the vehicle is not very old, I bought the extended warranty, but I would still have to pay for it. After talking to the service manager, they agree to cover it. Thanks. They don't have the part so I need to come back. Today was that appointment. After paging through the attempts to upsell me, I see that they are going to change me for a missing lug nut. Mind you this service department are the only fools that have touched these lug nuts most recently when they rotated the tires. Again, they agree to give me a one-time grace on the lug nut because I am supposed to stop by after 50 miles to have them rechecked. I have alloy wheels and due to expansion and contraction, they can come loose. Folks a 50 mile recheck isn't going to solve that science problem. Short story long, they aren't going to stand behind their work, and they are going to try and squeeze every dollar they can out of you. I like my vehicle, but I couldn't be more disappointed with the service department. Talking to folks in the lobby, we so had similar stories.

We had a great experience working with Dezmond at Woodhouse. I had owned my Jeep for 16 years, so trading it in and choosing a new vehicle was a pretty big decision for me. My daughter was also purchasing a vehicle, so we were shopping for two cars at the same time. Dez spent the entire day with us, answered all of our questions, let us take our time, and made sure we both found vehicles we really wanted and felt comfortable with. He also worked with us financially to get the numbers where we needed them to be. We never ... Read More

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Google - Aug 18, 2026

We had a great experience working with Dezmond at Woodhouse. I had owned my Jeep for 16 years, so trading it in and choosing a new vehicle was a pretty big decision for me. My daughter was also purchasing a vehicle, so we were shopping for two cars at the same time. Dez spent the entire day with us, answered all of our questions, let us take our time, and made sure we both found vehicles we really wanted and felt comfortable with. He also worked with us financially to get the numbers where we needed them to be. We never felt rushed or pressured, which I really appreciated. Thank you for your patience and for making what could have been a stressful day a really good experience for both my daughter and me. I would absolutely recommend working with him!

We worked with Desmond when we purchased our Hyundai. He was great. No pressure and easy to work with we are great full to him.

Woodhouse is the Best! Easy scheduling, Friendly service and ready when promised! Love the comfortable waiting area with free wifi and good coffee.

Marshal was great! Very attentive and professional. The easiest transaction of buying a new car I have ever had.

Dez Harris was absolutely fantastic to work with! He was extremely helpful, knowledgeable, respectful, and incredibly quick throughout the entire process. He made everything easy and stress-free, and truly went above and beyond to make sure we had a great experience. I highly recommend Dez to anyone looking for a salesperson who genuinely cares about his customers. Great experience from start to finish!

Andrew was a great salesman and was very helpful and informative during the process of looking at vehicles. Would recommend him to anyone!

Dominic the sales manager is so helpful!! Was able to listen to my issues I was having and help correct them. Would highly recommend this dealership and Dominic to anyone looking for a vehicle

Great customer service! Everyone was awesome!

Excellent workmanship, professionalism and cost.

Update: Woodhouse convinced Hyundai America that we are responsible for returning their vehicle to Omaha for repairs at our expense. Impressive, Woodhouse. You figured out how to sell damaged goods and make your customers responsible. We leased a new 2026 Hyundai Palisade from Woodhouse Hyundai and discovered multiple areas of body damage after delivery that had never been disclosed to us before the lease was completed. We documented the damage immediately upon discovering it and sent photographs and written notice to Woodhouse. Those initial messages went unanswered, and the issue remained unresolved. We later returned to the dealership in person and ... Read More

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Google - Aug 10, 2026

Update: Woodhouse convinced Hyundai America that we are responsible for returning their vehicle to Omaha for repairs at our expense. Impressive, Woodhouse. You figured out how to sell damaged goods and make your customers responsible. We leased a new 2026 Hyundai Palisade from Woodhouse Hyundai and discovered multiple areas of body damage after delivery that had never been disclosed to us before the lease was completed. We documented the damage immediately upon discovering it and sent photographs and written notice to Woodhouse. Those initial messages went unanswered, and the issue remained unresolved. We later returned to the dealership in person and continued trying to get the condition properly addressed. From the beginning, we repeatedly asked Woodhouse for a resolution that would not leave us responsible for repair history, diminished value, mileage, excess wear, or other lease-end consequences associated with damage that existed before delivery. We also asked to have the vehicle repaired locally in the Denver area, but Woodhouse would not agree to that option and instead insisted on bringing the vehicle back to Omaha for repair. In my formal written request, I specifically asked that the vehicle be transported back to Omaha if Woodhouse wanted to perform the repairs there. I later reiterated in writing that my understanding was that our Palisade would be transported back to Omaha while Woodhouse provided a comparable loaner. That understanding was not corrected. Then, on the morning the exchange was scheduled, I specifically asked whether our vehicle would be transported or driven. Woodhouse informed me that it would be driven, estimated approximately 1,200 miles of driving, referenced the 20-cent-per-mile lease penalty, offered us $500, and stated that the driver was already on the road. We had never agreed to have our leased vehicle driven back to Omaha, and we immediately rejected that arrangement. I also had multiple telephone conversations with Woodhouse management during this process. In one of those conversations, I was yelled at and told that my lease could be canceled. I disputed that statement. I later received an apology for the way that conversation was handled, but the interaction added significantly to what had already become an unnecessarily difficult and unprofessional experience. This was especially frustrating because our concern from the beginning was simple: Woodhouse’s pre-delivery damage should not become our financial or logistical problem. Despite repeated requests, Woodhouse has not provided a written resolution protecting us from future responsibility for the damage, repairs, diminished value, or lease-end consequences. I have detailed documentation of this entire matter, including photographs, emails, text messages, dates and times of telephone conversations, and witnesses who observed the vehicle’s condition and portions of the events surrounding the dispute. We bought a new vehicle with the reasonable expectation that it would be delivered in new, undamaged condition, or that any known damage would be disclosed before we signed the lease. That did not happen. Because the matter remains unresolved, I have opened a case with Hyundai Motor America and filed formal complaints with the Nebraska Motor Vehicle Industry Licensing Board and the Nebraska Attorney General’s Office. I will update this review if Woodhouse provides a complete written resolution.

Mike was great to work with, as were the rest of the team at Woodhouse Place Hyundai. They were respectful of our time and got us in and out very fast. That was very important to us, and is how car buying should be!

Mason was great with getting me all situated, very patient with ally questions . Very quick turnaround with him and financing. Can't wait to start driving it and get it all set up.

Happy with my new vehicle purchase at Woodhouse Hyundai. Jose was knowledgeable about the vehicle itself and upfront about process. My time was valued, it could not have gone any smoother.

I had the most pleasant experience at Woodhouse as per usual. I wanted a very specific vehicle with a very specific trim package and Mike was so helpful and kind and really took his time explaining how all of the bells and whistles worked! I will return again and again to buy my vehicles here!!

Dez was amazing at helping me and being flexible while I dealt with an insurance claim! Highly recommend!!

Dezmond Harris was a pleasure to work with. He listened to what I was looking for and made it happen. If you are ever in the market for a vehicle, go to Woodhouse Place Hyundai and ask for Dez! ⭐️⭐️⭐️⭐️⭐️

Had a great experience with David Kroll

I just bought a 2026 Hyundai Santa Fe hybrid from Woodhouse Hyundai. This is the second car I have purchased from them. They have a lot of inventory which makes it much easier to find the right vehicle. Mike Gold was the sales guy on both; he is easy to work with and knows the vehicles.

Had a 1015 oil change. Is it normal to wait close to 2 hours with no communication?. I finally asked after an hour. They said they were just starting.

Was not a good experience. 2nd time to have them look at A/C. Caps were left off under the hood the first time around and again the this time. Technician denied being inside vehicle but there was a panel off laying in seat that my son had to put back on. Just not a good experience all the way around!!

Mike Gold was our sales person at Woodhouse Place Hyundai. He was extremely knowledgeable, very professional, non pushy, had great product knowledge and offered the best overall sale purchase experience! He also had great after the purchase follow up making sure we were entirely happy with our Hyundai purchase! Do yourself a favor and ask for Mike Gold to assist you on your next Hyundai

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Great experience with salesman Mike was exceptional and very knowledgeable. Follow up has been good.

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I have had a very disappointing experience with this dealership’s service department, especially when it came to communication and working with me regarding my circumstances. Initially, my experience was positive. I had several things taken care of including recalls and a major repair done (costing several thousand dollars), and at that time they were responsive, understanding- got me in quickly, and even provided a loaner vehicle. I felt taken care of and trusted their work. Unfortunately, that completely changed when an issue arose that appears to be related to that major repair. The level of communication dropped off significantly. ... Read More

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Google - Mar 31, 2026

I have had a very disappointing experience with this dealership’s service department, especially when it came to communication and working with me regarding my circumstances. Initially, my experience was positive. I had several things taken care of including recalls and a major repair done (costing several thousand dollars), and at that time they were responsive, understanding- got me in quickly, and even provided a loaner vehicle. I felt taken care of and trusted their work. Unfortunately, that completely changed when an issue arose that appears to be related to that major repair. The level of communication dropped off significantly. I had to follow up repeatedly just to get updates, and calls were not returned in a timely manner. For something that was not my fault, I was left waiting and feeling like an afterthought. Spending more money as they couldn't get the part in the same day, having to get my own rental. How can you not put me in a loaner when you have how many cars on the lot? No effort to attempt to make the experience better and unable to even give me a time that my vehicle will be done. What’s most frustrating is the lack of ownership. The attitude felt more like “we’ll fix it, no cost to you,” rather than acknowledging the inconvenience and frustration caused by their mistake. That’s not acceptable when customers are spending thousands of dollars and trusting your team with their vehicle. It’s also concerning to see that my experience is not unique. There are multiple reviews mentioning poor communication, difficulty getting responses, and lack of customer care. This points to a larger issue within the service department that management seriously needs to address. When customers trust you with major repairs, communication and accountability are not optional—they’re essential. Unfortunately, this experience has made it clear I won’t be returning.

BUYER BEWARE – Verify all Certified Pre‑Owned documentation before leaving I purchased a Certified Pre‑Owned vehicle and requested the inspection report and vehicle history report during the paperwork process. I was told those documents were still in the service department and would be provided in the coming days. After multiple follow‑ups, I finally received the documents two weeks later. Unfortunately, the inspection report showed items that did not pass, and the vehicle history report (AutoCheck, not Carfax) revealed open safety recalls, including one for seatbelts and another for airbags. None of this was disclosed to me at the ... Read More

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Google - Feb 26, 2026

BUYER BEWARE – Verify all Certified Pre‑Owned documentation before leaving I purchased a Certified Pre‑Owned vehicle and requested the inspection report and vehicle history report during the paperwork process. I was told those documents were still in the service department and would be provided in the coming days. After multiple follow‑ups, I finally received the documents two weeks later. Unfortunately, the inspection report showed items that did not pass, and the vehicle history report (AutoCheck, not Carfax) revealed open safety recalls, including one for seatbelts and another for airbags. None of this was disclosed to me at the time of purchase. Once I raised these concerns, Sean, the manager, handled the situation appropriately. They provided a loaner vehicle and took my car back so the recalls could be addressed. However, one of the recalls currently has no repair available, meaning my vehicle is parked in their service lot for an indeterminate amount of time. If I hadn’t been persistent about obtaining and reviewing the paperwork, I would never have known about these safety issues and would be driving an "unsafe" vehicle right now. Selling a Certified Pre‑Owned vehicle with unresolved safety recalls—without informing the buyer—is deeply concerning. If this happened with my purchase, it’s reasonable to worry that other buyers may be driving vehicles with known safety issues as well. This reflects poor internal controls and a lack of transparency that customers should be aware of. Because of this experience, I will not be purchasing from this auto group again and strongly recommend that anyone considering a Certified Pre‑Owned vehicle verify all inspection and recall documentation before signing.

Horrible experience i was told multiple times my car would be ready tomorrow, that was 6 days ago. Every day i have been told of a new problem that they over looked, they have had my car for about a month and i got a loaner for the last 4 days of that month. I strongly recommend you do NOT taking your vehicle here for any kind of service.

My daughter purchased a palisade from this dealership last summer. Within a month the front grill started peeling. She of course bought all the extra warranties and they will not replace the grill. They claim it is rock chips. When you google this car. There are quite a few complaints on this issue and dealers seem to have the same response and won’t fix it. This is a $50,000 vehicle and for this to happen in the first month is absolutely ridiculous. This is a piece of crap car. So if anyone is thinking of buying one. Do your research, ... Read More

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DealerRater - Feb 4, 2026

My daughter purchased a palisade from this dealership last summer. Within a month the front grill started peeling. She of course bought all the extra warranties and they will not replace the grill. They claim it is rock chips. When you google this car. There are quite a few complaints on this issue and dealers seem to have the same response and won’t fix it. This is a $50,000 vehicle and for this to happen in the first month is absolutely ridiculous. This is a piece of crap car. So if anyone is thinking of buying one. Do your research, look at the complaints and how these dealerships don’t care what this car looks like. Pretty sad when you have spent that much on a car and already want to get rid of it because it looks awful. With her experience I will most likely never purchase from this dealership. Think twice on extra warranty’s

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I can't explain how terrible their service shop is. There simply isn't enough time. I can't think of a single time that I've taken my car in and things have gone well. "Can't replicate my problem". Over promising and under delivering. "We will have a loaner for you" only for a loaner to not be available, but "you were moved to the front of the line and should be done in an hour", for the visit to go closer to 2.5 hours. This was the best visit I've had ... Read More

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Google - Jan 5, 2026

I can't explain how terrible their service shop is. There simply isn't enough time. I can't think of a single time that I've taken my car in and things have gone well. "Can't replicate my problem". Over promising and under delivering. "We will have a loaner for you" only for a loaner to not be available, but "you were moved to the front of the line and should be done in an hour", for the visit to go closer to 2.5 hours. This was the best visit I've had because Tristan came out and explained what was happening every step along the way. Kudos to him for his customer service skills. Error codes on my engine that just weren't acknowledged by the service crew. They conned me into the service plan. Then I get a scratch on the car and ask about body work and they just ignore it. I have a lease through Woodhouse. This is the only thing keeping me going to Woodhouse. Once my lease is up, I'm done.

A usless company and doesn't explain and doesn't want to help customers out

The company is incpompledand lies and does doesn't explain anything and told me not come back they are useless

I recently bought a car from these people and I want to review that you should not come here if you are paying all cash!!!! The problem wasn’t with the car at all the car run and drives great!! It was the paying for the car that was the issue. They tried to tell me that my cash was $4,500 short mind you they didn’t have a cash counter. The money was counted by the MANAGER!! He tried to tell me I was short and that I could come back and finish the deal since it was past closing ... Read More

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Google - Aug 20, 2025

I recently bought a car from these people and I want to review that you should not come here if you are paying all cash!!!! The problem wasn’t with the car at all the car run and drives great!! It was the paying for the car that was the issue. They tried to tell me that my cash was $4,500 short mind you they didn’t have a cash counter. The money was counted by the MANAGER!! He tried to tell me I was short and that I could come back and finish the deal since it was past closing time. Knowing better that I did count my money correctly I told him let me count the money in front of you. All the money was there he then counted it again and said it was a honest mistake. In my opinion that’s a huge mistake especially since there are no cameras in the room were we were counting money. I belive they were trying to scam me because they did give me a great deal on the car so my thinking is they were trying to get their money back from what they lost. That’s my opinion and my experience do with that information as you will.

I am writing to formally express my deep dissatisfaction with the customer service I received today at Woodhouse Hyundai during a scheduled oil change appointment for my Sonata SE. When I arrived and pulled into the garage, the service associate, Hunter, did not greet me or offer any assistance. He remained by the driver’s side door without a word. I had to initiate the conversation to inform him of my appointment and that I needed a courtesy ride to work. I handed him my keys, to which he replied, "Just leave them in the car." After entering ... Read More

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Google - Jun 26, 2025

I am writing to formally express my deep dissatisfaction with the customer service I received today at Woodhouse Hyundai during a scheduled oil change appointment for my Sonata SE. When I arrived and pulled into the garage, the service associate, Hunter, did not greet me or offer any assistance. He remained by the driver’s side door without a word. I had to initiate the conversation to inform him of my appointment and that I needed a courtesy ride to work. I handed him my keys, to which he replied, "Just leave them in the car." After entering the dealership, I waited in the lobby until I was called for the courtesy ride. I was informed by Hunter that the service would take about 45 minutes. However, I never received a follow-up text notifying me that my vehicle was ready. Instead, at 11:18 a.m., I received a message asking what time I needed a ride back to pick up my vehicle. I replied with 1:00 p.m., but the driver didn’t arrive until 1:29 p.m. Upon returning to the dealership, I waited behind another customer who was helped at the desk. After that transaction, the associate disappeared and no one acknowledged me for over 15 minutes. Eventually, Hunter returned with paperwork for another customer and again failed to acknowledge my presence. As he was about to walk away, I stopped him and informed him I had been waiting and needed to return to work. His response was, “No one works back here, we all work back and forth.” After I provided my name, he retrieved my paperwork, asked if the card on the counter was mine, had me sign, and completed the transaction without any courtesy. He retrieved my vehicle and, as I began to leave, he got close to me and sarcastically said, “Have a nice day!”—an unprofessional and inappropriate tone that left me shocked and offended. This entire experience—from the lack of basic greetings and communication to the dismissive and disrespectful attitude—was unacceptable. I have never been treated with such disregard at any dealership, and certainly not at Hyundai. I expect better, and I am extremely disappointed by the level of service I received today. I hope this matter will be taken seriously and addressed appropriately.

Terrible customer service!!! Every time I have to go in to service my car I end up arguing with Hunter, the manager of the service department. That kid should never be in charge of anything. He has zero customer service skills and always has a smart ass comment to make. I have been beylns frustrated with each and every encounter with Hunter and I would never recommend this dealership to anyone.

Do not buy a Hyundai! If you wear sunglasses, you cannot use cruise control. This is because they have a facial recognition system in their vehicle and if you wear sunglasses it can't pick up your face.

I really wanted the second chance to work with Woodhouse Hyundai. The first time I went was not a good experience. And this time I recently started looking at options to potentially get into a larger SUV. I've boughtTHREE vehicles from Woodhouse and have had a great experience with their GMC Buick location but the Hyundai location is completely different. I had inquired about a new Palisade and connected with Mason. We talked briefly on the phone yesterday to discuss what I'm looking for and to be honest did not seem very interested on working on pulling options ... Read More

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Google - Apr 29, 2025

I really wanted the second chance to work with Woodhouse Hyundai. The first time I went was not a good experience. And this time I recently started looking at options to potentially get into a larger SUV. I've boughtTHREE vehicles from Woodhouse and have had a great experience with their GMC Buick location but the Hyundai location is completely different. I had inquired about a new Palisade and connected with Mason. We talked briefly on the phone yesterday to discuss what I'm looking for and to be honest did not seem very interested on working on pulling options based on the other numbers I had already gathered looking at the market. I asked him to look in to it with me and never heard back. I guess Woodhouse must be doing so well they won't even follow back up with you.

Working with the woodhouse service department is always more aggravating than it needs to be. Mitch was more helpful than my last advisor, but the Mitch still had a sour attitude toward his work, woodhouse and Hyundai in general - mentioning that if it was up to him, he'd dissolve the entire company. With that mentality, I feel zero confidence in their recommendations of service, zero confidence in their trustworthiness, and zero confidence in their ability to service my vehicle effectively.

I didn't purchase my Hyundai Tucson here and am new to the area. I chose Woodhouse for an oil change and to get a quote for bumper repair. I guess the oil change was fine but I never received a quote (nor told that maybe they couldn't do the quote there since the body shop is not at that location?). I had it on the notes when I booked the appt through the MyHyundai app and also discussed it onsite when I arrived for the oil change. I asked about it when I went to pay and was ... Read More

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Google - Apr 23, 2025

I didn't purchase my Hyundai Tucson here and am new to the area. I chose Woodhouse for an oil change and to get a quote for bumper repair. I guess the oil change was fine but I never received a quote (nor told that maybe they couldn't do the quote there since the body shop is not at that location?). I had it on the notes when I booked the appt through the MyHyundai app and also discussed it onsite when I arrived for the oil change. I asked about it when I went to pay and was told "yup, it's in the paperwork". Well, it wasn't so I emailed the service advisor over a week ago- no response. Then I got a text asking about how my visit was. I gave the same feedback to them. Also, no response. If I can't trust you to take care of the little things, I will not trust you for the big things. No future visits for me. Unfortunate! I love my 2020 Tucson and would consider an upgrade but not here!

My car was in the shop for 3.5 months to replace the engine. My supervisor was no longer with the company halfway through and it was "handed off" to another supervisor, which after (and before this) I did not receive any updates on my vehicle for weeks until I made the call myself for updates. I never received calls to update me on the progress of my vehicle, I would have to call the service department and ask for updates or show up. Each time, they would tell me "by next week it will be done" or ... Read More

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Google - Mar 15, 2025

My car was in the shop for 3.5 months to replace the engine. My supervisor was no longer with the company halfway through and it was "handed off" to another supervisor, which after (and before this) I did not receive any updates on my vehicle for weeks until I made the call myself for updates. I never received calls to update me on the progress of my vehicle, I would have to call the service department and ask for updates or show up. Each time, they would tell me "by next week it will be done" or in "1-2 weeks at the latest" starting at nearly the beginning of my service there. The timeline was never accurate. Then, my vehicle was in the parking lot there and was slid into, ruining my front bumper, which then further delayed the progress of my vehicle. They again never gave me updates on when my car was being worked on accurately or when they would start working on it in the body shop etc. The service was extremely slow, as well as long wait times when I had to switch out my loaner car. I am thankful to Hyundai that I was able to utilize a complimentary loaner car during my service there however. I would not recommend to family or friends if they are looking for efficient service with any type of good communication, they did remain professional even through my frustrations. However, "promises" and statements were made on timing or progress of my vehicle that were by no means true.

I was in there for a recall, I know my car is a 2010 it wasn’t kept up by the previous owner, but if you go into this place for a recall and they say they will give you a multi point inspection, they will not, I can post pictures of my car when I get home and what the inspection says, it says everything is great on it. Don’t trust them to do your work, I don’t know if my recall was actually done either because I replaced the part previously and couldn’t keep it

When I got my oil changed the service guy took it upon himself to switch all communications to my husband and didn’t even include my name. Also service guy didn’t let me know if my extended warranty covered something I asked about. I didn’t get any discount on my overpriced oil change and told me to go to another dealer if I wanted their competitive rate that was much cheaper. Service department needs to not rush and listen to people. Very disappointed and not what I expected since buying my car was a positive and respectful experience.

UPDATE: As of 3/31- my back passenger side door is now not working along with my trunk. I have called and left a message along with my text asking about satisfaction and still no response. So now that Hyundai hasn't addressed my trunk they also have not responded about my back passenger door which was the initial reason I went in for the recall fix. Just wondering if I have to actually come in to talk to someone or if management can actually look at this and call me back instead of empty promises on a google review. I ... Read More

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Google - Feb 24, 2025

UPDATE: As of 3/31- my back passenger side door is now not working along with my trunk. I have called and left a message along with my text asking about satisfaction and still no response. So now that Hyundai hasn't addressed my trunk they also have not responded about my back passenger door which was the initial reason I went in for the recall fix. Just wondering if I have to actually come in to talk to someone or if management can actually look at this and call me back instead of empty promises on a google review. I was actually really disappointed with my last visit. I was in on 1/21 for a recall on my door locks. After they were fixed the next day I could not open my trunk. Maybe it's just a crappy coincidence but I've never had any problems with the trunk. When I called I said I was recently in for the door locks and now my trunk won't open. My advisor Chris said to bring it and we will look at it. After taking it in on 2/18 I assumed it would be looked at quick to see what was wrong. After an hour and half later I was told they weren't connected and that there was nothing that they did that would have caused this issue. After a quick google search it does say that if there is a faulty door lock actuator it can effect the trunk lock. But I was still charged $96 to be diagnosed and would have been $600 if I agreed to fix it. To me, it seems a little steep when a customer is thinking it's an issue for a recall that seems 100% correlated. I think there should be more communication up front about if/when there will be a charge regarding a recall issue. After I was sent a text asking about my experience I replied with all of this and still haven’t heard a response a week later. I will be taking my business elsewhere.

David is the reason I purchased a vehicle from this dealership. Gi see him if you stop by.

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Brought vehicle in for oil change and tire rotation. Got a text more services recommended. Seemed odd the service advisor did not seek me out. I went to the service advisor to approve additional services. The car was already in the pick-up lane and had to be taken back to the service area. At check out I noticed the tire rotation was not done. The service advisor said there was no lock nut socket. I said its in the glove box, he said no, the tech checked that and the center console. I went to the car with the service ... Read More

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Google - Feb 10, 2025

Brought vehicle in for oil change and tire rotation. Got a text more services recommended. Seemed odd the service advisor did not seek me out. I went to the service advisor to approve additional services. The car was already in the pick-up lane and had to be taken back to the service area. At check out I noticed the tire rotation was not done. The service advisor said there was no lock nut socket. I said its in the glove box, he said no, the tech checked that and the center console. I went to the car with the service advisor and pulled out the socket from the glove box. The car was again returned to the service area. After service completed returned home. Reviewed my copy of the service order. The credit card receipt does not match the service order total amount (lower than what was charged to the credit card). The service order does not show a tire rotation charge. Need to return to the dealer to get a revised service order copy. Got a sense the service dept doesn't give a crap. We are dollar signs coming and going through the doors.

1-23-2025 I had a scheduled appointment for an oil change. Arrived 30 minutes early and they took my vehicle right away. After approximately 90 minutes I asked the service man if there was an issue. He said he would check. Never came back. After 2hrs. And 15 min I called the dealership and requested service manager, never spoke to him After 2.5 hrs service came and informed me that they were training and my car had slipped thru the crack and they would get to it right away. Tennessee minutes later the car was done. When I left the low tire alarm was ... Read More

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Google - Jan 25, 2025

1-23-2025 I had a scheduled appointment for an oil change. Arrived 30 minutes early and they took my vehicle right away. After approximately 90 minutes I asked the service man if there was an issue. He said he would check. Never came back. After 2hrs. And 15 min I called the dealership and requested service manager, never spoke to him After 2.5 hrs service came and informed me that they were training and my car had slipped thru the crack and they would get to it right away. Tennessee minutes later the car was done. When I left the low tire alarm was still on and service required alarm came on by the time I got home

I wish I could give this place zero stars, but that’s not an option. When I called to schedule an appointment, I was told the oil change would take 30-45 minutes and cost around $80. However, when I arrived for my appointment, it ended up taking three hours, making me late for work, and I was charged $120 instead. Since then, my car has not been the same. Over the past few days, it’s been having trouble starting, which has never happened before. I was stranded in the middle of the road and had to wait for roadside assistance, only ... Read More

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Google - Jan 23, 2025

I wish I could give this place zero stars, but that’s not an option. When I called to schedule an appointment, I was told the oil change would take 30-45 minutes and cost around $80. However, when I arrived for my appointment, it ended up taking three hours, making me late for work, and I was charged $120 instead. Since then, my car has not been the same. Over the past few days, it’s been having trouble starting, which has never happened before. I was stranded in the middle of the road and had to wait for roadside assistance, only to be told that my battery cables were completely loose. Additionally, my car’s Bluetooth wouldn’t connect, causing me to miss a day of work. I’m extremely dissatisfied with the service and, to be honest, I was considering buying a new car from you, but not anymore.

Got here at dealership 10am and right now it’s 11:25am for an oil change in the Kona..nobody came to give any updates nothing But!!! Noticed two other customers get Lied to, service person told each that your vehicle shall be ready in 5 to 10 minutes, I noticed each was actually 30 plus minutes.. Oil change shouldn’t take no hour and a half especially not being updated as the progress goes…pitta full service as well as management keeping eye on playful service writer’s a lot of house playing in front of customers.

They have had my 2014 Hyundai sonata hybrid for over 2 months now and they won't give me any answers they refuse to return my calls and the technician is never available for 2 months I think they stole or sold my vehicle at this point today is December 8th 2024 this is currently happening they're very unprofessional I DO NOT RECOMMEND

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Got a new 2024 Hyundai sonata from Robby a few weeks ago, he was awesome to work with. A Great guy and answered all questions I had and showed me around the car and was to the point with everything. He offered once I got my plates to come back and put them on for me since I didn’t have the screws. 10/10!

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Not only was David Kroll full of misinformation over the phone, he was insulting in person. "This was all a waste of time" as he threw the deal documents- one of which a promissory check of $1,000 to buy a vehicle from Woodhouse. "How are we supposed to make money" - well David to answer that question your competitors have no issue "losing" money and have no inventory to show for it, as this waste of time bought elsewhere with none of the pressure you provided. Pressure as in a non refundable deposit. I have ... Read More

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Google - Oct 19, 2024

Not only was David Kroll full of misinformation over the phone, he was insulting in person. "This was all a waste of time" as he threw the deal documents- one of which a promissory check of $1,000 to buy a vehicle from Woodhouse. "How are we supposed to make money" - well David to answer that question your competitors have no issue "losing" money and have no inventory to show for it, as this waste of time bought elsewhere with none of the pressure you provided. Pressure as in a non refundable deposit. I have bought 6 new cars in 6 years and never had a deposit be non refundable. When you try to steal cars thru the trade process like Woodhouse customers have to sell by other means if that falls thru for whatever reason or that transaction isn't completed fast enough for Woodhouse I loose it? Yeah no thanks sir. David thought beating a competitor meant $100 off their price but doubling the interest rate to 8% even though Hyundai on the corporate website is offering 4.4% for qualified buyers. I think an 840 credit score would qualify. I guess thats the Woodhouse experience you were referring to when I asked why should I spend my money there instead of Edwards or Beardmore. I am sorry I allowed you to waste my time. Dont allow David to waste yours and do yourself a favor and visit one of the other 2 non Woodhouse Hyundai stores. Woodhouse stop routing the inbound sales calls to this clown he gives out bad inventory information as well.

Would not recommend this dealership to anyone.

Monday I was at your house to see what was happening in my car because there was a light on the dashboard. While renting my house, my car stopped on the way. Well so far my car is no longer working well. I know what your technicians did to my car. And yet it was in good condition before coming to you

If I could give them a zero I would. First interaction with their service department they sold my wife $200.00 for services not authorized by me. I left work to ask the service advisor why he did it and he said he called me but I didn’t return his call within 5 minutes so he got her to sign off on services we did not need. Zach the service manager when asked by me to remove the charges said he would if I promised never to return to the dealership for service. I said no so then he removed the charges. ... Read More

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Google - Sep 8, 2024

If I could give them a zero I would. First interaction with their service department they sold my wife $200.00 for services not authorized by me. I left work to ask the service advisor why he did it and he said he called me but I didn’t return his call within 5 minutes so he got her to sign off on services we did not need. Zach the service manager when asked by me to remove the charges said he would if I promised never to return to the dealership for service. I said no so then he removed the charges. The next incident was a battery cell failed at 34,157 miles on my 2021 Venue. I called service advisor Marasco and he stated it was under warranty and to bring the car in. I made an appointment and brought the venue in to be serviced. Marasco came out shortly after the car was diagnosed with a bad battery cell. Marasco said “ the car is not under warranty as you purchased the vehicle 37.5 months ago. Marasco asked if I wanted a new battery for $265.00 and I said I wouldn’t spend a penny there. I asked if Zach the service manager agreed with the decision and he said”yes”. Zach and the two service advisors I dealt with are unethical and are willing to lie to make a buck. I have purchased numerous vehicles from Woodhouse dealerships for the last 35 years. Never again.

Infuriating is the word that comes to mind

Had a Rick chip to get filled, scheduled the service which 3.5hrs while I waited. The service reps were good folks however they were not respectful of my time and it seems that the folks doing the work didn't care that I was waiting for this 30min job to complete. They had excuses ask to why it took so long. Service department's in ability to communicate effectively makes me worry how long it will to to get my oil changed! I wouldn't have bought my Palisade from Woodhouse had I know about this

Chris was great! He explained everything in great detail and knew the answers to my questions.

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This review is only for service department particular person name : Jeffrey he is unprofessional he dismissed many of my problems like they were no big deal and then switched up his attitude when he was talking to my husband, and then he also promised to fix things within my car which he did not fix they are still there.

Very very disappointed, they denied my warranty for a siezed motor 3 times even having service records. . I said that's fine I'll just sell it. Went to look at the car and they left it in pieces. Just embarrassed for them ! Would not recommend Hyundai period ! Talk about " engine neglect" ( which is apparently why they wont approve the extended warranty ) they left valve covers off , spark plugs disconnected , hoses left off !

Do not buy a used vehicle from Woodhouse Hyundai.

Do not deal with saleman David under any circumstances. I drove 2.5 hours, from out of state, for a specific vehicle. Financing secured, I planned on walking out with a vehicle today and David assured me he would hold it for me. He couldn't manage one simple task and the vehicle was sold 20 minutes before I arrived after giving hours of notice. He wasn't my entire day, derailed my vacation and even the new salemen on the floor couldn't believe he fumbled this badly. They may be an otherwise good dealer from their reviews, but David is worthless. ... Read More

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Google - May 4, 2024

Do not deal with saleman David under any circumstances. I drove 2.5 hours, from out of state, for a specific vehicle. Financing secured, I planned on walking out with a vehicle today and David assured me he would hold it for me. He couldn't manage one simple task and the vehicle was sold 20 minutes before I arrived after giving hours of notice. He wasn't my entire day, derailed my vacation and even the new salemen on the floor couldn't believe he fumbled this badly. They may be an otherwise good dealer from their reviews, but David is worthless. Avoid at all costs!

I will never buy another vehicle from woodhouse Hyundai. I bought my car brand new 3 years ago. Never owned a new car. Doing the paperwork was easy. I thought this is going to be amazing. UNTIL; 3 months after I bought my car, they call me and tell me they sold me the wrong model. So I had to go through the buying process again, up my payments $70 a month. They didn’t offer me nothing, not a detailing, tank of gas, nothing. Now I go to take my car in to have it fixed, (under warranty) set up the appointment ... Read More

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Google - Apr 16, 2024

I will never buy another vehicle from woodhouse Hyundai. I bought my car brand new 3 years ago. Never owned a new car. Doing the paperwork was easy. I thought this is going to be amazing. UNTIL; 3 months after I bought my car, they call me and tell me they sold me the wrong model. So I had to go through the buying process again, up my payments $70 a month. They didn’t offer me nothing, not a detailing, tank of gas, nothing. Now I go to take my car in to have it fixed, (under warranty) set up the appointment make sure I asked for a loaner car as I live 1.5 hrs away and they would have it a 2-3 days. I get there and they say they know nothing about the loaner car and they don’t have one. Well I had to leave with my car as I don’t have another car. So now that my wife and I are looking at buying a new car for her, we definitely WILL NOT use woodhouse Hyundai. They need to figure things out and let me know.

Unfortunately Woodhouse is just as incompetent as Beardmore when it comes to the Ioniq 5 as they failed to update my car to enable battery preconditioning. Winter mode is NOT battery preconditioning and it’s enraging to be constantly told this when it’s definitively not the case. The campaign docs clearly state that if the update is successful you will see the battery conditioning option. I love the car, but Hyundai/Kia from a service stand point are woefully unequipped to handle electric vehicle tech (in this state anyway).

They were very helpful in replacing an engine recently that had just gone over warranty when it had problems. The bad is that when I picked up the car I was greeted with new warning lights that indicated a ABS speed sensor failure that was fine when I brought the car in. Only wanted $500 to fix. This is an easy to scam for shops to pull on people that don’t know any better. I won’t be going back to them.